Davidson Hospitality Group

VIP Coordinator- Full Time

ID JR103552
Category
Front Office/Guest Services/Operations
Position Type
Regular Full-Time

Property Description

Lighthouse Hotel

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

The VIP Coordinator is responsible for curating and managing elevated guest experiences for designated VIP, repeat, and special-occasion guests. This role oversees pre-arrival planning, personalized service delivery, and cross-department coordination to ensure every stay is seamless, thoughtful, and memorable. The VIP Coordinator sets an exceptional tone for arrival, anticipates guest needs, and ensures every detail reflects the distinctive charm and hospitality of Key West Historic Inns.

 

As a trusted resource for our guests, this individual is skilled in handling a wide variety of requests and making the impossible feel effortless. By leveraging strong relationships with local merchants and service providers, the VIP Coordinator creates tailored experiences that enhance each guest’s visit. This includes arranging transportation, restaurant reservations, curated local experiences, wellness services, special celebrations, and other personalized requests. The role also provides guidance on hotel amenities, property events, and local attractions to ensure guests feel fully supported throughout their stay.

Qualifications

  • Minimum of 2 years hospitality, concierge, guest relations, or luxury service experience required
  • Hilton experience preferred
  • Strong knowledge of Key West and surrounding attractions
  • Flexible scheduling with availability on nights and weekends often
  • High school diploma or equivalent required
  • Read, write, speak and understand English. Good verbal and written communication skills (e-mail    guests, end of shift reports, pass down logs, communication with guests and hotel staff)
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to anticipate guest needs and exercise sound judgment
  • Ability to multitask and prioritize in a fast-paced environment
  • Professional, polished, and guest-focused demeanor
  • Proficiency in property management systems and standard computer applications
  • Self motivated; possess overwhelming desire to be of assistance to guests – enjoy serving others
  • No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

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