The Mills House offers an exciting opportunity for job applicants looking to be a part of a historic and prestigious hospitality team. Located in the heart of Charleston, South Carolina, our hotel boasts a rich heritage and timeless elegance, providing a unique and upscale experience for our guests. As a team member, you will have the chance to work in a dynamic and vibrant environment, providing exceptional service and creating memorable moments for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, The Mills House is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to the legacy of our iconic hotel in the charming city of Charleston. Apply now and take the next step in your hospitality journey with The Mills House! #MillsHouse #CharlestonJobs #HospitalityCareers #HotelJobs #TeamMillsHouse #SouthernHospitality

Join Our Team as a Group Rooms Coordinator! 

Are you detail-oriented, organized, and passionate about delivering exceptional guest experiences? We’re looking for a Group Rooms Coordinator to join our dynamic hospitality team! In this pivotal role, you’ll be the key connection between our sales, events, and front office teams—ensuring every group reservation runs smoothly from start to finish.

The Group Rooms Coordinator is responsible for the accurate setup, management, and servicing of all group room block reservations. This role serves as the primary point of contact for room-block-only groups and works closely with Sales, Front Office, Revenue Management, Accounting, and Operations to ensure a seamless booking and arrival experience.

 The ideal candidate thrives in a fast-paced environment, communicates effortlessly with clients and colleagues, and takes pride in accuracy and efficiency. If you’re ready to grow your hospitality career and play a critical role in creating memorable stays, we’d love to have you on board!

Key Responsibilities:

• Input and manage all group room reservations in OnQ R&I and OnQ PM, including rooming lists, reservation changes, custom booking links, payment instructions, and critical group notes.
• Complete consolidated pick-up performance reports within a week of group’s departure to help the events and accounting team ensure accurate billing.
• Audit OnQ PM and OnQ R&I regularly to ensure reservation accuracy and compliance with group contracts.
• Monitor group pickup and collaborate with Sales and Revenue Management to ensure proper availability and inventory controls.
• Monitor, post, and reconcile No Show and Late Cancellation charges on a daily basis.
• Serve as the primary service contact for room-block-only groups, ensuring timely and accurate communication throughout the lifecycle of the group.
• Support the coordination of group accommodations and related activity, ensuring all details are executed accurately and on time.
• Communicate and verify group information between meeting planners and internal Sales, Events, Front Desk, and Operations teams.
• Collaborate with Front Desk and Operations to ensure smooth group arrivals, departures, and overall guest experience.
• Maintain a thorough and up-to-date knowledge of hotel amenities, services, features, and hours of operation to confidently support clients and internal stakeholders.
• Maintain organized and confidential sales files, reports, and correspondence in accordance with company standards.
• Respond to incoming calls and inquiries in a courteous, professional, and timely manner.
• Assist with special projects and initiatives as assigned by Sales leadership.

• Prior hotel reservations, front desk, or group sales experience preferred
• Familiarity with Hilton OnQ PM and/or OnQ R&I strongly preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines in a fast-paced environment

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.