Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!

Pedal Into Your Dream Career as a Bike Shop Supervisor!

Are you passionate about biking, customer service, and leadership? Join our team as a Bike Shop Supervisor, where you’ll combine your love of bicycles with your skills in retail and team management. Oversee a dynamic bike shop and rental operation, ensuring an exceptional experience for every guest. From maintaining inventory to training staff, you’ll play a vital role in creating a top-notch cycling hub that’s clean, organized, and guest-ready. If you thrive in a fast-paced, customer-facing environment and have a knack for bicycle maintenance, we want to hear from you!

Bring your energy and expertise to lead a team, assist guests with rentals, recommend the best biking experiences, and ensure smooth day-to-day operations. Whether you’re a bike enthusiast or a seasoned retail supervisor, this role is perfect for someone ready to steer a successful shop. Let’s ride together!

Key Responsibilities:

• Supervise daily bike shop operations, ensuring a clean and attractive environment.
• Oversee inventory, ordering, and displays to maintain a guest-ready shop.
• Train and guide staff to deliver outstanding customer service and promote rentals.
• Assist guests with rentals and provide recommendations for bike safety and use.
• Handle cash, credit card purchases, refunds, and daily deposits accurately.
• Monitor bike maintenance, ensuring all equipment is safe and operational.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Promote hotel dining and recreation venues to enhance the guest experience.

• 3-5 years of supervisory or retail experience, preferably in bike shops or rentals.
• Previous cash handling experience with strong math and financial accuracy.
• Knowledge of bicycle maintenance, safety, and equipment upkeep.
• Excellent communication skills; ability to engage effectively with guests and staff.
• Fluent in reading, writing, and speaking English.
• Strong organizational skills with a keen eye for detail.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Ability to work flexible hours, including weekends and holidays.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.